Customer Care

Have questions? Check out our FAQ list below for your answer.

Contact Us
If you have any questions or comments, please contact us via support@TheDBStore.com. You may also call us from Monday to Friday from 8am to 6pm (Pacific Standard Time) at 818-884-3926.

Headquarters
TheDBStore.com
6580 Ponce Ave.
West Hills, CA, 91307

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Returns and Exchanges
TheDBStore.com will accept merchandise returns for items within 30 days of purchase and issue a refund or replacement at the time the returned merchandise is received at TheDBStore.com headquarters. The item returned must be postmarked within 30 days of the purchase date on your packing slip. The original packing slip that's enclosed with your shipment must also be included with the return. All merchandise returns will ONLY be accepted by mail. Pending inspection, a refund or replacement will be issued for the items value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are non-refundable. All poster or print purchases are non-refundable.

To return an item by mail, follow the instructions on the packing slip enclosed with your order.

Please call us at 818-884-3926 if you do not receive a packing slip with your shipment.

Important Note: All poster or print purchases are non-refundable.

Important Note: shipping and handling fees are non refundable.

Shipping
At TheDBStore.com we strive towards getting our customers their purchased product in the most economical and quickest way that we can.

At the Checkout the customer is provided an exact shipping cost which takes into account the shipping method, destination, size and weight of the product(s) the customer is purchasing.

Shipping Options
At TheDBStore.com the customer is able to select which shipping method they prefer. TheDBStore.com offers the following shipping methods.

UPS Ground
UPS 3 Day SelectSM
UPS Next Day Air®

At the Checkout the customer is provided an exact shipping cost which takes into consideration the shipping method, destination, size and weight of the product(s) you’re purchasing.

Handling Fee
All orders are subject to a $2.99 handling fee regardless of size, weight and cost of the customer’s order.

Shipping Times
All products currently available in TheDBStore.com’s warehouse will usually ship during the next business day (Monday-Friday) from the time the product was purchased. For all orders where a product is not currently available in TheDBStore.com’s warehouse, the customer will receive an e-mail notifying them when the expected time of delivery will be.

International Shipping
TheDBStore.com does not currently ship anywhere outside of the United States.

Posters and Signs
All “Posters and Signs” will be shipped separately and may take 5-7 business days to arrive.

FAQ

Which forms of payment does TheDBStore.com accept?
At TheDBStore.com will accept payments from Visa, Mastercard, Discover, American Express and will accept payments via Pay Pal.

Does TheDBStore.com offer Gift Cards?
Currently TheDBStore.com does not offer Gift Cards.

Does TheDBStore.com offer printed catalogs?
Currently TheDBStore.com does not offer printed catalogs.

What is your return policy?
TheDBStore.com will accept merchandise returns for items within 30 days of purchase and issue a refund or replacement at the time the returned merchandise is received at TheDBStore.com headquarters. The item returned must be postmarked within 30 days of the purchase date on the packing slip. The original packing slip that's enclosed with the shipment must also be included with the return. All merchandise returns will ONLY be accepted by mail. Pending inspection, a refund or replacement will be issued for the items value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are non-refundable. All poster or print purchases are non-refundable. Instructions for returns will be provided on the packing slip.

Important Note: All poster or print purchases are non-refundable.

Important Note: shipping and handling fees are non refundable.

What can I do if I received damaged merchandise?
Please contact customer support immediately at 818-884-3926 if you've received damaged merchandise.